What is your returns policy?
We value our customers and want to ensure you love your purchase, but if for some reason you need to return an item, simply send us an email and we will guide you through the returns process.
Returns and exchanges must be lodged with 7 days of receiving your order (*excluding sale items) via the Contact page.
All items being returned must be as new, unused and in their original packaging. Once returned to us, we will inspect the goods and issue either a credit note or exchange for the product(s).
Please be mindful shipping costs are the responsibility of the customer and we strongly encourage a track-and-trace parcel service when returning items to us, as we cannot be held responsible for merchandise damaged or lost in return shipment.
Saint Lenny reserves the right to refuse returns or exchanges of any merchandise that does not meet the above criteria.
The following purchases are considered as final & are not eligible for any return, exchange or refund:
- items purchased with a discount code
- items purchased on sale, clearance or automatic feature discount
- sample items or goods sold as "seconds"
- personalised items
- pre-order items
- all international orders are considered as final sale and are not eligible for returns due to the length of time for international delivery.
PayPal Fees - cancellations
Paypal does not refund fees charged to Saint Lenny if an order is cancelled. The cancellation fee of 5% will be passed to the customer if an order is cancelled.
Afterpay Fees - cancellations
Afterpay does not refund the 7% fee if you have a change of mind or order an is cancelled. We are unable to refund this portion if a cancellation is made.
Merchant Fees - cancellations
Credit Merchants do not refund fees charged to Saint Lenny if an order is cancelled or refunded. The cancellation fee of 4% will be passed to the customer if an order is cancelled.
Shopify Fees - cancellations
Shopify do not refund fees charged to Saint Lenny if an order is cancelled or refunded. The cancellation fee of 5% will be passed to the customer if an order is cancelled.
My order was lost or damaged, what do I do?